Arrangements for a return must be made within 30 days of the original receipt date (this is when the package arrives in your hands, not when you place the order).
Only parts in new, unused condition may be returned to Fixez.com. Make sure to inspect your repair parts carefully upon receipt. All non-defective parts returned to Fixez.com for a refund will be subject to a 15% restocking fee ($5 minimum), and shipping charges will not be refunded. Before sending anything back you must contact Fixez.com, by completing the Contact Us form or via email, to obtain a return authorization (RMA). RMA numbers are valid for 30 days from the date of issue. A RMA number does not imply that credit or an exchange will be given, it is only an authorization to return a part to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy. Fixez.com is not responsible for parts returned without an authorization number/form. Any part returned to Fixez.com without the proper authorization and paperwork included will either incur an additional restocking fee (25% or $5 minimum) or be returned to the sender at his or her own cost. All return requests are handled on a case-by-case basis. Rejecting receipt of a package is considered returning the package without an RMA and may be charged up to a 25% restocking fee. If in doubt, please contact us and we’ll do our best to help you get it taken care of.
All shipping charges are non-refundable and we do not offer any return, refund, or exchange on the repair tools that we sell.
1445 American Pacific Drive
Henderson, NV 89074