Terms and Conditions
Last Updated: July 16, 2018
When you use any Fixez.com product or service, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If you create an account on Fixez.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may create/use a Fixez.com account only with involvement of a parent or guardian. Fixez.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site (collectively, the "Contents") are Fixez.com's intellectual property and protected by copyright, trademark trade dress and/or other intellectual property laws. The Contents are owned, controlled or licensed by Fixez.com and its subsidiaries (collectively, "Fixez.com."). The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Fixez.com.
You may not download, copy, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the site, or any related software.
We currently accept payment via American Express, Visa, MasterCard, and Discover credit and debit cards. We also accept PayPal and purchase orders (government agencies and educational institutions only). If you are paying by credit card, your credit card statement will show a charge from FIXEZ.
Orders paid via credit card are subject to billing address verification. The address you enter as your billing address MUST BE the address at which you receive your credit card statement. All orders for which the billing address does not match are subject to cancellation without prior notice. Orders with a shipping address different from the stated billing address may also require additional verification.
All orders shipped to a Nevada address are subject to 8.1% sales tax on the entire order including shipping and handling charges. If you are tax-exempt, please contact us prior to placing your order.
Returns, Refunds, and Exchanges
Returns/Exchanges shall be processed in a timely manner to better serve our customers needs. Please allow for 3-4 business days for processing from the date of delivery. Arrangements for a return (merchandise not needed) must be made within 30 days of the original receipt date (this is when the package arrives in your hands, not when you place the order). Only parts in new, unused condition may be returned to Fixez.com for a refund if "not needed". Make sure to inspect your repair parts carefully upon receipt. Before sending anything back you must contact Fixez.com via our RMA Module on the site. You will log in, go to my account, click on the order you wish to RMA, click on the RMA button and move through the RMA process. If you do not have an account, you must contact Fixez.com by completing the Contact Us form or via email, to obtain a manual return authorization (RMA). RMA numbers are valid for 30 days from the date of issue. An RMA number does not imply that credit or exchange will be given, it is only an authorization to return a part to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy. Fixez.com is not responsible for parts returned without an authorization number/form. Any part returned to Fixez.com without the proper authorization and paperwork may take additional time to process the return. All return requests are handled on a case-by-case basis. If in doubt, please contact us and we’ll do our best to help you get it taken care of.
Return postage is firmly the responsibility of the sender. Any packages sent back to Fixez via Return to Sender method will be charged the additional shipping cost in the amount of $4.99-$9.99 depending on the final cost incurred.
All shipping charges are non-refundable and we do not offer any return, refund, or exchange on repair tools that we sell.
Return Shipping Cost and Insurance
Shipping and insurance costs associated with returns are firmly the responsibility of the sender. As the return shipper, you are responsible for making sure that the return package arrives to us safely, and without damage. Fixez.com does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while Fixez.com will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.
If you have placed an order and need to cancel it for any reason please contact us immediately. Once an order is in shipped status it cannot be canceled. All cancelations will incur a 10% or $2.50, whichever is greater, cancelation fee. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.
Risk of Loss
All parts purchased from Fixez.com are made pursuant to a shipment contract. This means that the risk of loss and title for such parts pass to you upon our delivery to the courier.
Fixez.com provides a lifetime warranty on all parts it sells, provided there is no physical damage to the part (i.e. torn cable on a display assembly, scratches, etc.). This means the product is guaranteed to function as long as you have it. Fixez.com does not control the use of the parts it sells; therefore, there are no express warranties other than as stated for any part. We disclaim any implied warranties of merchantability or of fitness for any purpose. Since Fixez.com cannot control the way the parts it sells are used after their sale, we are not responsible for any consequential or incidental damages. The warranty provided does not apply to a part if damaged by improper use, abuse, neglect, careless handling, or improper installation. The warranty is at Fixez.com’s sole discretion and only applies to exchanges for the same part. Our lifetime guarantee is forever, given Fixez.com’s continued existence. We reserve the right to require proof of purchase to provide support for products under warranty.
PLEASE NOTE: Some products, such as batteries, are designed to be consumed during use, consumable products do not get a lifetime warranty replacement (i.e. If your battery replacement fails after a couple of months, we’ll replace it. If it loses potency after numerous cycles, we won’t).
Comments, Feedback, and Other Submissions
We welcome your comments and feedback regarding our Site, our products, and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Fixez.com using this Site or otherwise (collectively, 'Comments') are not confidential and will become and remain Fixez.com’s property. The disclosure, submission or offer of any Comments will constitute an assignment to Fixez.com of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.
Normally your order will ship within 24 hours if it is in stock, except on Saturday, Sunday or holidays. You will receive a tracking number for all UPS and USPS shipments. You must choose USPS as your shipping option if shipping to a PO Box, APO, FPO, or DPO address. We ship to all 50 states, including US territories and APO/FPO addresses.
Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. To receive up to date delivery information you can log on to either www.usps.com or www.fedex.com depending on the shipping option you have chosen.
If a package is returned to us as undeliverable, or was rejected, the package may be subject to an additional fee. Any fees and shipping charges incurred will be rebilled to the customer. Orders that are returned as undeliverable cannot be reshipped. If you still wish to purchase the replacement parts that were undeliverable, please place a new order on our website.
*ALL SHIPPING CHARGES ARE NON-REFUNDABLE.
Domestic Shipping Options:
|FedEx Ground:||Delivery is between 1-5 business days, based on distance to destination, with $100 insurance included. Cut off is 5pm PST.|
|FedEx 2 Day||Delivery is between 1-3 business days, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. Saturday delivery available.|
|FedEx Standard Overnight:||Delivery is next business day, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. Saturday delivery available.|
|FedEx Priority Overnight:||Delivery is next business day by 12:00pm, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. Saturday delivery available.|
|USPS First Class Mail Parcel:||Delivery is between 2-5 business days, based on distance to destination. Cut off is 5pm PST. This is the most affordable way to ship your package if it weighs less than 1 pound. (This is an uninsured shipping option)|
|USPS Priority Mail:||Delivery is between 1-3 business days, based on distance to destination, with $50 insurance included. Cut off is 5pm PST.|
|USPS Priority Mail Express:||Delivery is between 1-2 business days, based on distance to destination, with $100 insurance included. Cut off is 5pm PST.|
Fixez.com empowers customers worldwide to fix their mobile gadgets by providing robust technical support and excellent customer service. International shipping can be complicated so please ready the provided information below carefully. If, after reviewing all the information, you still have questions about International delivery, please contact us at [email protected].
For International orders where your credit card address and/or CVV code cannot be verified, we may ask for a credit card authorization form in order to process your order. This protects the cardholder and Fixez.com against fraudulent transactions. When using your credit card, you will be billed in USD Currency and your credit card company will bill your local currency at the current exchange rate.
Import taxes, duties and/or custom fees, are the sole responsibility of the recipient. If a shipment is refused/undeliverable and returned, you will be responsible for any import taxes and/or shipping costs incurred by Fixez.com. Import taxes, duties and/or custom fees are specific for the destination country; we do not know what the amount will be. Please be prepared to pay these fees when your package is delivered. If the package is returned to us, regardless of the reason, all customs charges or fees will be charged to you.
* ALL INTERNATIONAL SHIPPING CHARGES ARE NON-REFUNDABLE.
International Shipping Options:
|USPS Priority Mail International:||Delivery is between 6-10 business days, based on country, with $100 insurance included. Cut off is 5pm. Reliable and affordable way to send mail and packages to more than 180 countries.|
|USPS Priority Mail Express International:||Delivery is between 3-5 business days, based on country, with $100 insurance included. Cut off is 5pm. Affordable and fast International delivery to more than 180 countries with a money-back guarantee to select countries.|
We accept orders and deliver to the following countries:
Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, Bulgaria, Canada, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Kiribati, Korea, Republic of (South Korea), Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Palau, Panama, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Republic Of, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom (Great Britain), United States, Uruguay, Vanuatu, Vatican City, Venezuela, Virgin Islands, British, Virgin Islands, US, Wallis and Futuna
Sorry, but we do not ship to any countries that are not on this list.
Fixez.com is updated frequently to ensure that you will view the latest products and pricing available. When placing an order you are agreeing to the listed price. No price adjustments can be made after an order is placed.
Fixez.com attempts to be as accurate as possible and continually reviews Fixez.com for any mistakes or misrepresentations. However, Fixez.com does not warrant that all product descriptions or other content is error-free. If a part offered by Fixez.com is not as described, your sole remedy is to return it in unused condition.
Part availability on Fixez.com, while very accurate, is not assured. If parts are not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at 1.866.233.6460. You will receive a shipping confirmation e-mail once your parts have shipped.
Disclaimer, Limitation of Liability and Indemnity
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Denial of Access
Site Policies, Modifications, and Severability
If you have any questions regarding this agreement, you can contact us at:
2510 E Sunset Rd
Las Vegas, NV 89120